Refund policy

At Molly Sky Lane, we want every order to feel like the right choice. If a piece doesn’t work for you, you can send it back according to the guidelines below.

Our goal is to keep returns straightforward, transparent, and easy to understand.

30-Day Return Window

You may request a return within 30 days from the date your order is marked as delivered.

Returned items should be:

  • Unworn and unused
  • Unwashed and free from damage
  • Returned with original tags attached
  • In original packaging whenever possible
  • Free from makeup, stains, perfume, odors, pet hair, or other signs of wear

Items that do not meet these conditions may not be eligible for a refund.

Items We Can't Accept

For hygiene and safety reasons, the following items are generally not eligible for return:

  • Bodysuits
  • Swimwear without the original hygiene liner
  • Intimate apparel and underwear
  • Bras and shapewear
  • Earrings and selected accessories
  • Gift Cards
  • Personalized or custom-made items
  • Final Sale and Clearance items
  • Items damaged through improper use or normal wear

Start Your Return

Before sending your package back, please contact us first.

Email: help@mollyskylane.com

Please include:

  • Order number
  • Item(s) you would like to return
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we’ll send you the appropriate return instructions and return address.

Please do not send a return before receiving authorization.

Return Shipping

For returns that are not caused by an error on our part, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable.

We recommend choosing a tracked shipping service when sending your return. Molly Sky Lane is not responsible for return packages that are lost or damaged while in transit.

Something Arrived Wrong?

If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days of delivery.

Please send:

  • Your order number
  • Clear photos of the item
  • Photos of the shipping label
  • Photos of the packaging, if applicable
  • A short explanation of the issue

After reviewing your request, we’ll determine the best solution, which may include a replacement or refund.

Refunds Made Simple

Once your return arrives, our team will inspect the item.

If the return is approved, your refund will be sent to the original payment method within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Need to Cancel?

Changed your mind? Contact us within 12 hours of placing your order and we’ll do our best to help.

Orders that have already entered processing or been shipped may no longer be eligible for cancellation.

Cancellation Email: help@mollyskylane.com

Returned or Undeliverable Packages

Packages may be returned to us when they are:

  • Refused by the recipient
  • Left unclaimed
  • Sent to an incorrect address provided by the customer

If a returned package needs to be shipped again, additional shipping or handling fees may apply. Where applicable, these costs may be deducted from an eligible refund.

A Note About Our Address

Our business address is provided for business correspondence only.

It is not a return facility.

Please contact us before sending any merchandise back so we can provide the correct return address and instructions.

Contact Us

Molly Sky Lane

Customer Support: help@mollyskylane.com

Business Address:

3910 Stockton Dr
Joliet, IL 60436
United States

Business Address Only — Not a Return Address

Questions about a return or refund? Send us a message and our Customer Support team will typically respond within 24–48 business hours. We’re here to make the process as easy as possible.